We know your personal information is important to you and it is also important to us. This Privacy Statement tells you what we use your personal information for and explains your rights around how we use it. Please read this Privacy Statement to understand how and why we use your personal information.

For the purposes of this policy, Engage Spaces Inc. acts as a “data controller” when we determine the means and purposes for processing personal data, and as a “data processor” when we process data on our customers’ behalf. If you are a User of Engage Spaces on behalf of any of our Customers, please contact your account administrator(s) with any questions or requests related to personal data processed on the Customer’s behalf.

Data Collection

We collect technical data, profile data, content, and other data received from you, your organization and other third party sources. We collect and control various types of personal data regarding our Users and visitors to our Sites. Such data is collected and generated through your interaction with us or with our Service, through automatic means, or directly from you, from other Users, from our Customers, or from other third parties.We may collect and process the following types of data:

Except as expressly permitted in these Terms, you may not, and shall not allow an Authorized User or any third party to: (i) give, sell, rent, lease, timeshare, sublicense, disclose, publish, assign, market, resell, display, transmit, broadcast, transfer or distribute any portion of the Service to any third party, including, but not limited to your affiliates, or use the Service in any service bureau arrangement; (ii) circumvent, disable or otherwise interfere with security-related features of the Service or features that prevent or restrict use or copying of any content or that enforce limitations on use of the Service; (iii) reverse engineer, decompile or disassemble, decrypt or, attempt to derive the source code of the Service, or any components thereof; (iv) copy, modify, translate, patch, improve, alter, change or create any derivative works of theService, or any part thereof; (v) take any action that imposes or may impose an unreasonable or disproportionately large load on the Engage Spaces infrastructure or infrastructure which supports the Service; (vi) interfere or attempt to interfere with the integrity or proper working of the Service, or any related activities; (vii) remove, deface, obscure, or alter Engage Spaces or any third party's identification, attribution or copyright notices, trademarks, or other proprietary rights affixed to or provided as part of the Service, or use or display logos of the Service without Engage Spaces' prior written approval; (viii) use the Service or for competitive purposes, including to develop or enhance a competing service or product; or (ix) encourage or assist any third party (including other Authorized Users) to do any of the foregoing.

Data automatically collected or generated: When you visit, interact with, or use our Service, we collect, record or generate certain technical data about you. We do so either independently or with the help of third party Service Providers, including through the use of “cookies” and other tracking technologies. Such data consists of connectivity, technical and aggregated usage data, such as IP addresses and general locations, device and application data (like type, operating system, mobile device or app id, browser version, locale and language settings used), date and time stamps of usage, the relevant cookies and pixels installed on or interacted with via such device, and the recorded activity (sessions, clicks, use of features, logged activities and other interactions) of visitors and Users in connection with our Service. In addition, virtual calls (e.g., onboarding or training sessions with our customer support team) may be automatically recorded, tracked and analyzed, for purposes including training and record-keeping purposes.
User data received by you: When you contact us, sign up to the Service and create your individual profile, you provide us with personal data. This would typically include your name, workplace and position, contact details (such as e-mail, phone and address), account login details (e-mail address and passwords which are automatically hashed), as well as any other data you choose to provide when you use our Service, contact us, or interact with others via our Service. You may also provide us with your profile photo, location, time-zone, skills, device, general location, and activity logs and data; as well as your preferences, characteristics and objectives for using the Service. You may also send us a support request, including by submitting an online form on our Service. Such data may include details on an issue you are experiencing, contact information and any other documentation, screen recording, screenshots or other information. Our Customers may also provide us with additional data such as their billing details, business needs and preferences.
User data received by Customers: Customers and Users may provide us with the contact details of potential Users, such as their employees, team members and colleagues, in order for us to contact, invite or subscribe them as Users to our Service. Such data typically includes these individuals’ names, phone numbers and work e-mails, however additional data may be provided at the discretion of those providing it.
Data obtained through analytics: We use analytics tools to collect data about the use of our Sites and Service. Analytics tools collect data such as how often Users and visitors visit or use the Sites or Service, and how they interact with and use our Service and its various features.
When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout

Data Use

Without collecting and using the information you provide to us or that we receive about you, it would not be possible for us to provide our service. We use personal data as necessary for the performance of our Service; to comply with our legal and contractual obligations; and to support our legitimate interests in maintaining and improving our Service.

We use personal data to:

Facilitate, operate, and provide our Service;
Authenticate the identity of our Users, and to allow them to access our Service;
Provide our visitors, Users and Customers with assistance and support;
Gain a better understanding on how visitors and Users evaluate, use and interact with our Service, and how we could improve their and others’ user experience, and the overall performance of our Service;
Facilitate and optimize our marketing campaigns, ad management and sales operations;
Contact our visitors, Users and Customers (whether existing or prospective) with general or personalized service-related messages, as well as promotional messages that may be of specific interest to them;
Support and enhance our data security measures, including for the purposes of preventing and mitigating the risks of fraud, error or any illegal or prohibited activity;
Create aggregated statistical data, inferred non-personal data or anonymized or pseudonymized data (rendered non-personal), which we or others may use to provide and improve our respective services, or for any other business purpose; and;
Comply with applicable laws and regulations.

We rely on your consent to collect and use your personal information. You are given the choice to provide consent or not when you first interact with the system. When we collect your consent, we explain what we need it for and how you can change your mind in the future.

Data Sharing

Users’ personal data will never be sold to any third party. Data will not be shared with any third party, with the following exceptions for those that provide essential infrastructure to support service continuity:

Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
Third-party service providers to provide website and application development, hosting;
Data storage partners and who provide virtual infrastructure;
Partners who provide payment processing facilities on our behalf;
Analytics and search engine providers that assist us in the improvement and optimisation of our products or services.

Data Storage and Retention

Physical files are stored in secured premises at our business address. Electronic files are stored on secure servers or in the cloud. We use cloud solutions for web hosting or proprietary software solutions delivered through the Cloud. Your data will not be transferred between our servers without your permission.

Cookies

We and our Service Providers use cookies and other technologies for performance, tracking, analytics and personalization purposes. Our Sites and Service utilize “cookies”, anonymous identifiers, pixels, container tags and other technologies in order for us to provide our Service and ensure that it performs properly, to analyze our performance and marketing activities, and to personalize your experience. Such cookies and similar files or tags may also be temporarily placed on your device. Certain cookies and other technologies serve to recall personal data, such as an IP address, previously indicated by a User.

Data Security

We secure your personal data using industry-standard physical, procedural and technical measures.In order to protect your personal data held with us, we use industry-standard physical, procedural and technical security measures, including encryption as appropriate. However, please be aware that regardless of any security measures used, we cannot and do not guarantee the absolute protection and security of any personal data stored with us or with any third parties.

Communications

We may contact you with important information regarding our Service. For example, we may send you notifications (through any of the means available to us) of changes or updates to our Service, billing issues, service changes, log-in attempts or password reset notices, etc. Our Customers, and other Users on the same Account, may also send you notifications, messages and other updates regarding their or your use of the Service. You can control your communications and notifications settings from your Account settings. However, please note that you will not be able to opt-out of receiving certain service communications which are integral to your use. We may also notify you about new features or any other information we think our Users will find valuable. We may provide such notices through any of the contact means available to us, through the Service, or through our marketing campaigns on any other sites or platforms.

Data Rights

Individuals have rights concerning their personal data. For all such personal data that we process as a Data Controller, you may exercise your rights by contacting us. If you wish to exercise your privacy rights under applicable law, such as the right to request access to, rectification or erasure of your personal data, or to restrict or object to such personal data’s processing, or to obtain a copy or port such personal data (each to the extent available to you under the laws which apply to you) – please contact us by e-mail at support@engagespaces.com.

Please note that once you contact us, we may instruct you on how to fulfill your request independently through your Account settings; may refer you to your Account Admin; or may require additional information and documents, including certain personal data, in order to authenticate and validate your identity and to process your request.

Additional Notes

We reserve the right to change this Statement from time to time in our sole discretion. If we make any changes, we will publish those changes on our website.

Questions, comments, requests, or complaints regarding this statement and the information it contains can be addressed to support@engagespaces.com.

Privacy Policy